Privacy Policy

We collect personal information to facilitate mentorship connections and ensure platform safety:

• Full name and display name
• Email address for account verification
• Phone number for authentication
• Profile photo and bio information
• Professional credentials and certifications (mentors)
• Device information and IP addresses

All payment transactions are processed securely by Paystack, our PCI DSS Level 1 compliant payment processor:

• We do not store credit card or bank details on our servers
• Payment data is encrypted and processed directly through Paystack's secure infrastructure
• Transaction records are retained for 24 months for compliance and dispute resolution
• Mentors receive payouts via bank transfer after session completion

• Account Management: Create and maintain your user profile, verify your identity, and enable secure login
• Session Booking: Facilitate mentorship session scheduling, send notifications, and manage calendar integration
• Payment Processing: Process session payments, distribute mentor earnings, and handle refunds
• Communication: Send platform updates, promotional offers, and important service announcements
• Quality Assurance: Monitor platform usage to prevent abuse and improve service quality

We implement enterprise-grade security protocols to protect your data:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Zero-knowledge architecture for sensitive communications
• Session recording requires explicit user consent
• 24-month immutable audit trail for compliance
• Multi-factor authentication for admin access

• Video session metadata is retained for 24 months
• Session recordings are encrypted and stored separately
• Chat messages are encrypted and retained for 24 months
• Notification preferences are fully customizable

• Access and download all personal data we hold about you
• Request correction of inaccurate personal information
• Request deletion of your account and associated data
• Object to processing for marketing purposes
• Withdraw consent for session recording at any time

Contact support@netfuse.app to exercise these rights. We respond within 48 hours.

We integrate with trusted partners who maintain their own privacy policies:

• Supabase: Database, authentication, and real-time functionality
• Paystack: Payment processing and fraud prevention
• Expo: Push notifications and mobile updates