By using NetFuse, you agree to these comprehensive terms of service. All mentorship sessions require pre-payment through Paystack. Our platform facilitates connections but does not guarantee specific outcomes.
Professional Services
• Mentors and coaches are independent contractors, not employees of NetFuse
• We verify credentials but do not guarantee session outcomes or results
• Users should perform their own due diligence when selecting mentors
• All mentors must maintain professional conduct during sessions
Cancellation & Refund Policy
✓ Full refunds available for cancellations made more than 24 hours before session
✗ No refunds for cancellations within 24 hours of scheduled session
✓ Instant full refunds for mentor no-shows or technical failures
✓ Platform credit available for late cancellations
Account Policies
We reserve the right to suspend accounts that:
• Violate community guidelines or terms of service
• Engage in fraudulent activity or payment abuse
• Abuse platform features or spam other users
• Share inappropriate content or engage in harassment
Revenue & Payments
• NetFuse earns a commission from session fees (typically 20-30%)
• Session payments to mentors are processed via bank transfer after completion
• All transactions are secured through PCI DSS Level 1 compliant Paystack
• Payment processing fees may apply as per Paystack's fee structure
Content & Intellectual Property
• All platform content is owned by NetFuse or licensed appropriately
• Session recordings require explicit consent from all parties
• User-generated content remains owned by the creator
• Commercial use of platform materials requires written permission
Limitation of Liability
NetFuse provides the platform "as-is" without warranties. Our liability is limited to the session fee paid. We are not responsible for the quality or outcomes of mentorship sessions, which are provided by independent professionals.
For questions about these Terms, contact: support@netfuse.app